botak Privacy Policy

What Data We Collect on botak

We collect four categories of data when you use botak:

• Account and Identity Data: We collect your full name, date of birth, email, phone number, residential address, government-issued ID number (KTP or passport), and proof of address when you register and verify your botak account. We use this data to confirm your identity, comply with anti-money-laundering (AML) law, and enable withdrawals.
• Transaction Data: We record every deposit, withdrawal, and bet placed on your botak account—including amount, method, timestamp, and game type. We retain this data for compliance, dispute resolution, and fraud detection.
• Technical Data: We log your IP address, device type, browser version, operating system, and session timestamps each time you access botak. We use this data to detect suspicious activity, troubleshoot technical issues, and improve our botak platform performance.
• Optional Chat and Preference Data: If you use live chat with botak dealers or customer support, we record that conversation. If you save preferences (favorite payment method, language, table limits) on botak, we store those settings in your account.

We do not collect biometric data (fingerprints, facial recognition) on botak. We do not track your browsing outside our botak platform. We do not sell your botak email or phone to third-party marketers without your explicit consent.

How We Use Your botak Data

We use the data we collect on botak for the following purposes:

1. Account Management: We use your identity data to create, verify, and maintain your botak account. We send you account notifications (login alerts, verification status, withdrawal confirmation) via email and SMS.
2. Payment Processing: We share your name, address, and transaction history with our botak payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals. These providers handle your financial data according to their own privacy policies.
3. Compliance and Legal Obligation: We use your identity and transaction data to comply with anti-money-laundering (AML), know-your-customer (KYC), and counter-terrorism-financing (CTF) regulations. We may share botak data with government authorities if required by law or valid legal process.
4. Fraud Detection and Account Security: We analyze your botak transaction patterns, login history, and device fingerprints to detect unauthorized access, duplicate accounts, and money-laundering activity. If we detect suspicious behavior on your botak account, we may place a hold or request additional verification.
5. Dispute Resolution: We retain botak chat logs, game recordings (for Live Dealer), and transaction records to investigate player disputes, settlement disagreements, and technical complaints.
6. Platform Improvement: We analyze anonymized data across our botak user base to improve game performance, identify technical issues, and optimize user experience. This analysis does not identify you personally.

KYC (Know Your Customer)

Regulatory process requiring botak to verify your identity before allowing withdrawals. We collect government ID and proof of address to comply with AML law.

Hashing

Encryption method we use on botak passwords. Your password cannot be recovered by botak staff; only you can reset it using email verification.

HTTPS encryption

Standard security protocol on our botak platform. All data between your device and botak servers is encrypted in transit.

Data Retention on botak

We retain your botak data for different periods depending on the type:

• Active Account Data: We retain identity, account, and transaction data for the entire duration your botak account is active plus a minimum of 5 years after closure (to comply with AML record-keeping law).
• Live Chat and Support Logs: We retain botak chat history and support tickets for 2 years from the date of conversation, then delete unless required for an open dispute.
• Technical Logs (IP, Device): We retain botak technical logs for 90 days, then delete to preserve your privacy.
• Payment Records: We retain botak deposit and withdrawal records for 5 years to comply with financial compliance regulations.

Third Parties and Data Sharing on botak

We share your botak data with the following third parties:

• Payment Processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment receive your name, account number, and transaction amount each time you deposit or withdraw on botak. These providers' privacy policies govern their handling of your financial data.
• Identity Verification Partners: We use third-party services to verify your government ID and proof of address for botak account setup. These partners receive a copy of your ID and address documents; they typically delete these documents 30 days after verification completes.
• Government Authorities: We share botak user data with Indonesian tax, financial crime, and law-enforcement authorities if required by valid legal process (warrant, subpoena, or regulatory inquiry).
• Live Dealer Operators: If you play our botak Live Dealer games (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), the studio operator receives your username and bet data in real time so they can calculate payouts. Studio operators do not receive your full identity or payment details.

Cookies and Tracking on botak

Our botak website uses cookies to maintain your session, remember your preferences, and detect security threats. We use the following types:

• Session Cookies: We set a temporary cookie on botak to keep you logged in during your visit. This cookie expires when you close your browser or log out.
• Preference Cookies: We save your botak language preference, timezone, and theme choice (light/dark) so you do not re-select them each visit.
• Security Cookies: We use cookies on botak to detect repeat login attempts, prevent session hijacking, and block automated attacks.
• Analytics: We do not use third-party analytics (Google Analytics) on botak. We only analyze anonymized server logs to measure platform performance.

Most browsers allow you to disable cookies; however, our botak platform requires cookies to function. If you disable cookies, you may not be able to log in or access your botak account.

Your Rights Regarding botak Data

Depending on your jurisdiction, you may have the following rights regarding your botak data:

• Right to Access: You can request a copy of all personal data we hold on your botak account. Submit a request via our botak support email; we will provide a report within 30 days.
• Right to Correct: If your botak account data is inaccurate (e.g., misspelled name, wrong address), contact our botak support team to request corrections. We will update your record and notify affected parties (payment processors, verification partners) of the change.
• Right to Delete: You can request deletion of your botak account and associated data. We will delete your botak account data within 30 days, except transaction records and identity documents (which we retain for 5 years per AML law) and any data required to resolve open disputes or legal claims.
• Right to Withdraw Consent: If we are processing botak data based on your consent (e.g., optional marketing emails), you can withdraw that consent anytime by updating your botak account settings or contacting our support team.

To exercise any of these rights, contact our botak support team at the email address listed in the "Contact Us" section below. Include your botak account email and any relevant details. We will respond to legitimate requests within 30 days and explain any delays.

Data Security on botak

We use multiple layers of security to protect your botak data:

• HTTPS Encryption: All communication between your device and botak servers is encrypted using TLS 1.2 or higher. We do not transmit sensitive data (passwords, payment details) in plain text.
• Password Hashing: Your botak password is hashed using industry-standard algorithms. We do not store or access your password; only you can reset it using email verification.
• Two-Factor Authentication (2FA): We offer optional 2FA on botak accounts. Once enabled, you enter a 6-digit code from your phone each time you log in on a new device.
• Data Encryption at Rest: Sensitive botak data (identity documents, payment records) is encrypted when stored on our servers.
• Access Controls: Only authorized botak staff can access your personal data, and only for specified purposes (account management, dispute resolution, compliance). We audit botak data access logs monthly.
• Regular Security Audits: We conduct annual security assessments of our botak infrastructure to identify and fix vulnerabilities.

While we maintain strong security practices on botak, no system is completely risk-free. If we discover unauthorized access to your botak data, we will notify you by email within 7 days and describe the measures we are taking to contain the breach.

Changes to Our botak Privacy Policy

We may update our botak privacy policy periodically to reflect changes in law, technology, or our practices. We will notify you of material changes by email at least 30 days before they take effect. Your continued use of botak after the updated policy date constitutes your acceptance of the changes.

We recommend reviewing our botak privacy policy annually to stay informed about how we handle your data.

Contact Us About botak Privacy

If you have questions about our botak privacy practices, believe your data has been misused, or wish to exercise your privacy rights, contact our botak support team:

• Email: [email protected]
• Live Chat: Available via the botak account dashboard during operational hours (English and Indonesian support)
• Mailing Address: Our botak registered office in Jakarta handles privacy requests and data subject inquiries

Our botak privacy policy reflects our commitment to protecting your data while delivering our platform services (sportsbook, live-dealer tables, slots, esports, togel) across supported jurisdictions. Access to botak is available only where local law permits; we do not offer services in jurisdictions where online gaming is prohibited.